Air Canada is Canada's largest airline, serving millions of passengers annually. If you're new to Canada or planning to travel, here's what you need to know about Air Canada's services, policies, and how to get the best experience.
Air Canada 2026: Essential Travel Information for Newcomers to Canada
Air Canada is Canada's flag carrier and the country's largest airline by passenger volume. For newcomers, international visitors, and Canadian residents planning travel, understanding how Air Canada operates is essential. This guide covers practical information you need before booking your first flight with Canada's national airline.
Who Is Air Canada and What Do They Offer?
Air Canada operates from multiple Canadian hubs, including Toronto Pearson, Montreal, Calgary, and Vancouver. The airline serves over 200 destinations worldwide, making it the primary choice for both domestic and international travel from Canada.
The airline operates two main brands: Air Canada (the mainline carrier) and Air Canada Rouge (a leisure-focused subsidiary offering lower fares on select routes). Both operate under the same parent company and share similar safety standards and customer service protocols.
Understanding Air Canada's Baggage and 3-1-1 Liquid Rule
Many travelers ask about the "3-1-1 rule" when flying with Air Canada. This rule is actually a Transportation Security Administration (TSA) requirement for U.S. flights, not an Air Canada-specific policy. However, Air Canada enforces it on all flights bound for the United States.
The 3-1-1 rule means:
3-ounce (100 milliliter) containers maximum for liquids
1 quart-sized clear plastic bag to hold all liquids
1 bag per passenger in your carry-on luggage
Liquids include beverages, gels, creams, pastes, and aerosols. If you're flying to the U.S., you must pack these items in your checked baggage or comply with the 3-1-1 rule. For non-U.S. flights, Air Canada's carry-on restrictions are less stringent, though some items (like sharp objects) remain prohibited.
For checked baggage, Air Canada allows one free checked bag for most Economy passengers and two for Business Class. Additional bags incur fees starting at $35 CAD for domestic flights. Weight limits vary by destination: typically 23 kg (50 lbs) for domestic and 23 kg per bag internationally, with higher limits for premium cabins.
Senior Discounts and Air Canada's Accessibility Programs
Does Air Canada offer discounts for seniors? Yes, but not automatically. Air Canada does not have a blanket senior discount program like some U.S. carriers. However, seniors can access savings through several methods:
Senior Fares and Promotions:
Air Canada regularly runs promotions for passengers aged 60 and older, but you must actively search for these or call their customer service line to inquire. Discounts typically range from 5-15% on base fares.
Aeroplan Membership:
Seniors should enroll in Air Canada's Aeroplan loyalty program (free to join) to earn points on every flight and receive exclusive senior-targeted promotions. Points can be redeemed for free flights, seat upgrades, or additional baggage allowances.
Accessibility Services:
Air Canada offers comprehensive support for seniors and passengers with mobility challenges. Services include:
Wheelchair assistance at airports (must be requested 24 hours in advance)
Mobility device accommodation on flights
Seating in locations closer to lavatories
Priority boarding for passengers needing extra time
In-flight assistance from flight attendants
To request these services, contact Air Canada at least 48 hours before your flight. You can reach their accessibility team through the Air Canada website, phone, or by noting your needs when booking.
Air Canada's Recent Leadership Changes and What They Mean
In 2026, Air Canada announced significant leadership transitions affecting the airline's direction. The airline's CEO announced plans to retire later this year following criticism around handling of a public condolence message in English only, which sparked discussion about the airline's bilingual service commitments.
For passengers, this leadership transition means:
Renewed focus on customer service recovery initiatives
Potential policy reviews regarding accessibility and language services
Commitment to maintaining safety and operational standards during transition
These changes don't directly affect your booking process or ticket validity, but they signal the airline's commitment to addressing service complaints and cultural representation.
How to Contact Air Canada Customer Service 24/7
Air Canada maintains customer service availability around the clock. Here's how to reach them:
Phone Support (Canada): 1-888-247-2262
International Calls: +1-514-422-6000
Air Canada Website: aircanada.com
Air Canada + Aeroplan Mobile App: Available on iOS and Android for booking, boarding passes, and account management
Wait times vary by time of day. Early morning (6-8 AM) and late evening (10 PM-12 AM) typically have shorter queues. If you're calling from outside Canada, international long-distance charges may apply.
Booking Flights and Managing Your Reservation
You can book Air Canada flights through multiple channels:
Official website (aircanada.com)
Mobile app for convenience and real-time flight updates
Phone booking with a customer service representative
Travel agencies (though direct booking often provides better visibility)
Once booked, you can manage your reservation by signing into your Air Canada account using your confirmation number and email. The platform allows you to change flights (subject to fees and availability), select seats, add baggage, and view your boarding pass up to 24 hours before departure.
Immigration and Travel Documentation Tips
As a licensed RCIC immigration consulting firm, Go Far Global emphasizes that your travel documents must align with your immigration status in Canada. If you're traveling on a work permit, study permit, or visitor record, ensure these documents are valid for your entire trip. When flying internationally and returning to Canada, you'll need:
Valid passport
Proof of your current immigration status (work permit, study permit, PR card, or travel document)
Return flight confirmation or proof of onward travel
Never assume Air Canada's check-in staff will verify immigration eligibility. You're responsible for ensuring your documents are in order. If you're unsure about your status or eligibility to travel, book a consultation with our licensed immigration consultants before purchasing tickets.
For current immigration news and updates on travel requirements, check our latest articles regularly.
Final Thoughts on Flying Air Canada in 2026
Air Canada remains the primary choice for Canadian travel, with extensive domestic and international networks. Whether you're a newcomer to Canada or an established resident, understanding their baggage policies, accessibility services, and booking procedures ensures a smoother travel experience.
If your travel plans involve immigration matters such as work permit renewal, visitor visa applications, or status verification, don't hesitate to seek professional guidance. Our team at Go Far Global is here to answer questions about how travel affects your immigration status in Canada. Book a consultation with our licensed RCIC consultants today to ensure your travel plans align with your immigration goals.
Disclaimer
This article is for informational purposes only and does not constitute immigration or legal advice. Immigration laws and policies change frequently. Each case is unique and outcomes depend on individual circumstances. Consult a Regulated Canadian Immigration Consultant (RCIC) before making immigration decisions.
Sources & References
•Immigration, Refugees and Citizenship Canada (IRCC) – canada.ca/immigration
•College of Immigration and Citizenship Consultants (CICC) – college-ic.ca
Maggi Issa
CEO, Go Far Global
CEOImmigration Expert
Maggi Issa is the CEO of Go Far Global with more than two decades of experience in Canadian immigration. She specializes in visitor visas, study permits, and all types of sponsorship applications including spousal, parent, and family sponsorship. Maggi has guided thousands of clients through complex immigration processes and oversees all operations at Go Far Global.
